Shipping & Returns Policy
Shipping Policy
At our pet store, we are committed to delivering your products safely and efficiently.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not dispatched on weekends or public holidays.
Delivery Time
Estimated delivery times within the United Kingdom:
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Standard UK Delivery: 3–7 business days
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Express UK Delivery: 1–3 business days
Delivery times are estimates and may vary during busy periods, holidays, or due to courier delays.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and selected shipping option.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.
Customs & Import Fees
For orders shipped from outside the UK, customs duties or import taxes may apply. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure all delivery details are accurate before placing your order. We are not responsible for parcels lost due to incorrect shipping information provided by customers.
Returns & Refunds Policy
We want you and your pets to be completely satisfied with your purchase.
Your Right to Cancel
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your items for any reason.
To qualify for a return:
Items must be unused and in original condition Products must be returned in original packaging Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, certain pet products cannot be returned once opened or used, unless faulty.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or full refund where applicable.
Refund Process
Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days
Return Shipping Costs
Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of returned items without tracking.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact our customer support team.
🐾 Thank you for choosing our store and trusting us to care for your pets.